Refund policy

Change of Mind Returns

If you change your mind about a purchase, we may offer an exchange or refund provided that the following conditions are met:


  • Proof of purchase (official receipt or tax invoice) is provided
  • The item is returned within 30 days of purchase
  • Goods are in saleable condition with original packaging intact


Where a return is approved, a restocking fee of 15% may apply.

Faulty or Damaged Goods

We will offer a repair, replacement, or refund where a product is confirmed to be:

 

  •  Faulty or defective
  •  Not fit for its intended purpose


In some cases, items may need to be assessed by the manufacturer or their authorised service agent to determine the nature of the fault. Outcomes may include repair, replacement, or refund depending on the severity of the issue.


Items that are damaged due to misuse, incorrect installation, or abnormal use are not eligible for return, replacement, or refund.

Exclusions

Please choose carefully when ordering, as returns may not be accepted for:

  •  Non-standard or special-order items
  •  Custom-made products

Refund Processing

Approved refunds will be issued using the original payment method used at the time of purchase.

 

For more info, please contact sales@planetbp.com.au or call 08 9361 2300.